Choose Your Device
Download the correct app for your device, then enter the server details below inside RustDesk.
Windows
Best for desktop and laptop support sessions on Windows PCs.
- Download the Windows app
- Open RustDesk
- Enter the server details below
- Send your RustDesk ID to support
Mac
For MacBook and iMac remote support. Allow permissions when macOS asks.
- Download the Mac app
- Open RustDesk
- Enter the server details below
- Allow requested permissions
Android
For Android phones and tablets. Install the APK, open the app, then enter the server details.
- Download and install Android APK
- Open RustDesk
- Enter the server details below
- Share your RustDesk ID
Server Details
ID Server
support.axonserver.com
Relay Server
support.axonserver.com
Key
Ri0wjGOXrbIvrQKsYfJEILOnszu0JtXMzJLzKv+zVpI=
Enter these details once inside RustDesk. After saving, return to the main screen and share your RustDesk ID with our support team.
How It Works
1
Download
Choose Windows, Mac, or Android and download the correct support app.
2
Enter Details
Copy and paste the server details from this page into RustDesk.
3
Send ID
Open the app and send your RustDesk ID to our support team for connection.
Manual Setup Steps
- Download and open the app for your device.
- Go to ID/Relay Server or Settings → Network.
- Paste the ID Server, Relay Server, and Key from this page.
- Save the settings and return to the main screen.
- Send your RustDesk ID to our support team.
For Clients
Fastest way:
Download the correct app above, open it, then paste the server details from this page.
After that:
1. Open the app
2. Enter the server details once
3. Find your RustDesk ID
4. Send your ID to Axon support
Download the correct app above, open it, then paste the server details from this page.
After that:
1. Open the app
2. Enter the server details once
3. Find your RustDesk ID
4. Send your ID to Axon support
For Axon Admin / Support Team
How you connect to a client:
1. Open RustDesk on your support PC
2. Make sure your app also uses:
• ID Server: support.axonserver.com
• Relay Server: support.axonserver.com
• Key: Ri0wjGOXrbIvrQKsYfJEILOnszu0JtXMzJLzKv+zVpI=
3. Ask the client for their RustDesk ID
4. Enter the client ID into your RustDesk app
5. Click Connect and enter the password if prompted
1. Open RustDesk on your support PC
2. Make sure your app also uses:
• ID Server: support.axonserver.com
• Relay Server: support.axonserver.com
• Key: Ri0wjGOXrbIvrQKsYfJEILOnszu0JtXMzJLzKv+zVpI=
3. Ask the client for their RustDesk ID
4. Enter the client ID into your RustDesk app
5. Click Connect and enter the password if prompted
Supported Devices
Windows PC
Mac / MacBook / iMac
Android Phone / Tablet
iPhone / iPad
Mac / MacBook / iMac
Android Phone / Tablet
iPhone / iPad
Note: iPhone and iPad users can install RustDesk from the App Store, then use the same server details if manual setup is needed.